I have ordered freeze dried bacteria several times but most don't grow, Since I only buy live strains which I have no more problems.
WARDSCI.com associatePublished 04/07/2017
We are very sorry to hear that your experience with our freeze-dried E. coli culture was not up to your expectations. We also wanted to thank you for your feedback; we really value this kind of communication and use it to improve.
I have shared your comments to our live materials team, and they are working to perform some quality control testing to find the root cause. I can assure you that your experience is in no way what we want you to expect from our production team.
As we stand by our quality promise, we will be reaching out to you privately, to arrange a refund or replacement. Thank you again for your feedback.
Ward's® Live Escherichia coli, Lactose Negative Culture
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