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Privacy Policy

We Protect Your Right to Privacy respects your privacy. Our guidelines for protecting the information you provide us during your visit to our Web site appear below.

Privacy Statement

This statement discloses the privacy practices for We have designed so that no personal identifying information is displayed online or is accessible to the general public. You can browse the Ward's Science web site and online catalogs without telling us who you are or revealing any information about yourself. To obtain access to special site features including order history and saved shopping carts, we ask that you register on our site.
This site is owned and operated by VWR International/Avantor.

Use of Data

For ordering and operations purposes, we collect only the following information about our users: name, account number (if applicable), school or business name (if applicable), street address, state, zip code, phone number, country, and email address. For promotions we collect other information to help us track the success of the promotion (e.g., how you learned about the offer).We use the name and email address to manage registrations. We do not sell or distribute that information to any third party. We do not reveal your email address or other personal information, except to complete transactions with our third party suppliers. The zip code, state, and country information is used to assess our needs in the way of technology, for the purposes of offering the best possible service to our world-wide customer base. We do not sell or distribute this information to any third party. Information such as name, phone number, and credit card numbers are collected through third party partners of, such as Visa, MasterCard, and American Express.

Use of Your Email Address

When you provide us with your email address during registration for a newsletter or make a purchase from us, we will occasionally send you email with recommendations or notices of new products, prices, and services. This email may include paid advertisements from third parties. At the time that you register or make a purchase, you will be given an opportunity to opt out of this service. If you do not initially choose to opt out, you may still block future email of this type, simply by following the instructions at the bottom of the update messages. Separately, we send email to keep you informed about the status of your orders. These messages cannot be blocked.


During the checkout process, we ask you to provide us with contact information, such as name, email address, phone number, zip code, state, and country. We do not sell, rent, or share any customer information that we collect on our site.

Links contains links to other Web sites. Please note that when you click on one of these links, you are 'clicking' to another Web site. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours.

Cookies uses software tags called "cookies" to identify customers and track shopping baskets when they visit our site. Additionally, cookies help us to identify returning users so that we don't ask them to register with every visit. They also help us understand your buying preferences and customize our service to your needs. By recording which areas of the site you visit, cookies allow us to present information, products, and special offers that are most likely to be of interest to you. The information we collect with cookies is not sold, rented, or shared with any outside parties. We cannot provide a total secured shopping experience to users whose browsers are set to reject cookies.

Log Files maintains log files of the traffic that visits the site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.


Newsletters are mailed only to users who opt in to the newsletter service. Users who wish to receive the newsletter must subscribe to it by entering their email address in the form and clicking "Go". Users who have subscribed can cancel their subscription by following instructions contained in each issue of the newsletter. Only an email address is required to receive the newsletter.


We collect user feedback. Users who would like a response to specific questions concerning the service or their subscriptions are directed to the customer service area. These questions will be responded to as quickly as possible. We read all of our customer service queries and use the information contained therein only to resolve the question at hand. We may also post surveys on our site, ranging from one to ten questions. These surveys are optional and all information is collected anonymously. The information is collected to better understand our user population. It is not sold or transferred to any third party.

Update User Information

Users can update or correct, their personal information on by changing their profile information in "My Account". If you have any questions e-mail us at [email protected].

Information Security

All information gathered on the site is stored and maintained in secure facilities that limit access to authorized personnel only. Our personnel can only access the information through a series of access-control procedures. All employees are briefed about the company's privacy and security policies on a regular basis. The Web site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing.


Our current security technology is Secured Socket Layer (SSL). The SSL protocol provides connection security that has three basic properties:

  • The connection is private. Encryption is used after an initial handshake to define a secret key. Symmetric cryptography is used for data encryption (e.g., DES[DES], RC4[RC4], etc.)
  • The peer's identity can be authenticated using asymmetric, or public key, cryptography (e.g., RSA[RSA], DSS[DSS], etc.).
  • The connection is reliable. Message transport includes a message integrity check using a keyed MAC. Secure hash functions (e.g., SHA, MD5, etc.) are used for MAC computations.
  • We reserve the right to change this privacy policy at any time.

Contact Us

5100 West Henrietta Road
Post Office Box 92912
Rochester, NY  14692-9012

Fax: 585-334-6174
Phone: 585-359-2502
Toll-Free: 800-962-2660
Toll-Free Fax:  800-635-8439
Email: [email protected]