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Global Export Terms and Conditions

Ward’s Science is Here to Help You...

Shipping

All orders will incur shipping and handling fees added to the total order value. The minimum charge for ground delivery is $8.00; shipping charges may vary based on the nature of the product, weight, destination, delivery date, and delivery method. To estimate your shipping cost, calculate 12% of your total order value (may vary depending on size, weight, etc.) Orders required to ship by motor freight may incur an additional shipping charge. Our shipping terms are FOB shipping point unless otherwise specified.

Delivery

Subject to stock availability, complete orders are normally shipped in 3-6 weeks. Certain circumstances, such as large order quantities, special voltage requirements, or special requests for non-catalogued items may result in a delay in shipment. We are pleased to provide a delivery quotation prior to order acceptance, upon request. If partial shipments are allowed, items in stock that do not require special handling will be shipped immediately via Federal Express, DHL, UPS, Air Freight or Ocean Freight. Installation not included unless otherwise noted. Customer is responsible for unloading and providing standard receiving facilities for large and/or heavy shipments. Special unloading or delivery can be arranged provided VWR International is notified at the time of order placement.  Please note that additional charges may apply to the above. For such arrangements please contact VWR International for a quotation.  It is the customer's responsibility to inspect the shipment upon receipt. If any external damage is noticed, the customer must accept the shipment only after the driver has noted the damage on the customer's delivery receipt and requested an inspection by the carrier.  If the shipment arrives with internal/concealed damage, the customer must contact VWR within 24 hours to initiate the right to claim for "concealed damage". VWR reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.

$27.50 Flat Rate Chemical & Hazardous Shipping Fee

Pay just one single fee per shipment, no matter how many hazardous chemicals you purchase! Materials classified as hazardous by the D.O.T. may include, but are not limited to, chemicals, microbiological specimens, or activity kits containing these materials. If your order contains an item classified as hazardous by the D.O.T., a $27.50 fee will be charged at each shipment. Orders for chemicals and hazardous materials will only be accepted from educational and research institutions; we will not ship chemicals to individuals.

Live Materials Delivery & Guarantee

All micro life cultures will be delivered to a physical address, no PO Boxes, within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date (U.S. orders only). Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.

Bacteria and Pathogens

Shipping pathogens and bacterial cultures to high schools and individuals is prohibited by the Federal Health Service. State, local, or federal authorities may require a permit before we can ship pathogens to you. Colleges and universities are permitted to order pathogens and bacterial cultures through an institutional purchase order only.

Product Representation

Every effort is made to ensure accuracy in our product images, descriptions, and pricing prior to publication. However, due to occasional changes made by vendors after the date of publication, the physical appearance of items may change or vary in color from what is shown in the catalog. We assure the items you receive will satisfy all product specifications and requirements. If a typographical error in pricing should occur, we are not obligated to honor the misprinted price. Please check our website for the most recent updates to product images, descriptions, and pricing.

Electrical

All electrical items are stocked in the 110/120V, 60Hz configuration unless otherwise specified in the catalog or requested at time of entry. All items are available in multiple voltages. Please specify any special voltage needs that may be required at time of order.

Promotional Exclusions

Unless otherwise specified, any item with a price ending in ‘9’ (i.e. $5.09, $14.99, $100.89) is excluded from special offers, discounts, and promotions. Promotional discounts may not be combined with any other offers, discounts or promotions. Offers for free shipping include standard ground shipping only.

Credit & Invoicing

Credit is extended to all educational institutions. Terms are net 30 days from the date of invoice. Teachers’ personal orders are always welcome.

Purchase Orders: Ward’s Science accepts purchase orders from recognized educational institutions and organizations pre-approved for credit terms by Ward’s Science. Orders must include a purchase order number, phone number, email contact and valid authorized signature.

Credit terms are subject to approval by Ward’s Science. Past due invoice balances are subject to a 1.5% service charge per month.

Credit Cards: We accept American Express, Visa and MasterCard, subject to Ward’s Science's approval. Ward’s Science reserves the right to refuse or limit the value of credit card payments for any reason. Include your name, telephone number, email contact, account number, expiration date, and signature.

Letter of Credit: Ward’s Science will only accept Letters of Credit confirmed by a US bank and containing terms approved by Ward’s Science. Minimum order value for a Letter of Credit is $10,000 USD.

For all other orders, payment will be required prior to order entry. Payment may be made by personal or corporate check, which will be held for clearance prior to order entry, or by wire transfer of funds deposited directly into Ward’s Science’s US account.

Sales Tax

Sales tax (state, local, and/or international) will be included on your invoice. If you are exempt from sales tax, please provide proper documentation when placing your order.

Return Goods Authorization

Ward’s Science will gladly accept your return within 90 days for any reason. All returns must be authorized in advance by our Customer Service Department. Please call 800-962-2660 for a return authorization number and return instructions. Unauthorized returns may not be accepted and no credit issued. Return shipments must be properly packed and insured against damage. Items returned must be unused and in the original packaging to receive full credit. Items returned incomplete damaged, used or defaced in any way may be subject to a restocking or refurbishment charge after incoming inspection. Ward’s Science reserves the right to repair or replace items under warranty at our discretion.

Questions? Contact Our Customer Service Team!

If you don’t see the answers you’re looking for on this page, contact us and we’ll be happy to assist you. Our friendly customer service representatives are always ready to take your orders or answer your questions. Contact us by phone, fax or email for quick answers and easy ordering.

Ward’s Science

5100 West Henrietta Road
Post Office Box 92912
Rochester, NY  14692-9012
USA

Global Export Contact
For all countries outside of the US, call: 1-585-321-9162
Fax: 1-585-321-9105 

For the US, Puerto Rico, and Guam, call toll-free: 1-877-588-1467
Toll-Free Fax:  800-635-8439
Email: wardsintcs@vwr.com
wardsci.com

*Please Note*

*All Ward’s Commodities, Technology, or Software were exported from the United States in accordance with the export administration regulations. Diversion contrary to U.S. Law Prohibited.

Ward’s terms and conditions of sale apply. All orders are subject to shipping and handling charges and fuel surcharges. Freight terms may vary. Hazardous items are subject to additional transportation charges.

All International Terms & Conditions are subject to change.