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Customer Service

Questions About Your Order? Contact Our Customer Service Team!

Are you looking for a particular product? Do you need help placing an order? Have a question about your account or order status? Our friendly and knowledgeable customer service team is here to connect you to easy ordering and provide simple solutions to your questions.

Contact us by phone, fax, or email:

By Phone: 800-962-2660
By Fax: 800-635-8439
By Email: wardscs@vwr.com

Hours of Operation: 7:30am to 7:00pm EST

Our Address:

5100 West Henrietta Road
PO Box 92912
Rochester, NY 14692-9102

Sales Support

Ward's Science Account Managers, many with years of science teaching experience, are located throughout the country and available to meet with you in person or over the phone to demonstrate products, present workshops, and provide personalized service.

Contact us to Find a Ward's Science Account Manager in Your Area

Bids & Quotes

To submit a request for a bid for your school, district, or state, or to receive a competitive quotation for your order, Ward's Science Bids & Quotes team is here to help.

Contact our Bids & Quotes Team