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Terms and Conditions

Introducing Flat-Rate Shipping!
Beginning January 1, 2014, orders will incur flat-rate standard ground shipping based on the total weight and pre-tax order amount of the shipment. To calculate your estimated costs, refer to the key below. To automatically calculate your final total, including exact shipping costs and package weight, build your order online at wardsci.com. Additional questions, contact Ward's Science customer service.

        
     Package Size  
     small        medium         large        x-large
       order total (pre-tax)   1 - 9 lbs.      11 - 25 lbs     26 - 50 lbs.           51+ lbs.
       $0.01  -        $99.99                 $14.00          $19.00         $27.00      $39.00
   $100.00  -      $249.99  $17.00          $24.00         $45.00      $79.00
   $250.00  -      $599.99  $24.00          $41.00         $72.00    $109.00
   $600.00  -   $1,000.99  $31.00          $55.00         $99.00    $157.00
$1,001.00  -   $7,500.99  $38.00          $68.00       $125.00    $194.00
$7,501.00  -   and up   FREE      FREE          FREE       FREE

*Note:Rates above do not apply to shipments to Alaska and Hawaii; standard shipping rates will apply to these states. Shipping charges exclude live and hazardous materials shipping fees, which are incurred separately (see additional live and hazardous details below.) All orders $24.99 or less (pre-tax) will be subject to an additional $7.00 handling fee. Our shipping terms are FOB shipping point unless otherwise specified.

Order Online and Save!
Receive FREE standard ground shipping on orders of $250 or more when you place your order online at wardsci.com. Order total must be at least $250 before tax; total may include live and hazardous materials, however these materials will remain subject to standard shipping charges and fees.


Chemical & Hazardous Shipping Fee

Materials classified as hazardous by the D.O.T. may include, but are not limited to, chemicals, microbiological specimens, or activity kits containing these materials. If your order contains an item classified as hazardous by the D.O.T., a minimum $27.50 fee will be charged at each shipment. Orders for chemicals and hazardous materials will only be accepted from educational and research institutions; we will not ship chemicals to individuals.

Delivery & Guarantee

All micro life cultures will be delivered to a physical address, no PO Boxes, within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date (U.S. orders only). Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.

Bacteria and Pathogens

Shipping pathogens and bacterial cultures to high schools and individuals is prohibited by the Federal Health Service. State or local authorities may require a permit before we can ship pathogens to you. Colleges and universities are permitted to order pathogens and bacterial cultures through an institutional purchase order only.

Product Representation

Every effort is made to ensure accuracy in our product images, descriptions, and pricing prior to publication. However, due to occasional changes made by vendors after the date of publication, the physical appearance of items may change or vary in color from what is shown in the catalog. We assure the items you receive will satisfy all product specifications and requirements. If a typographical error in pricing should occur, we are not obligated to honor the misprinted price. Please check our website for the most recent updates to product images, descriptions, and pricing.

Promotional Exclusions

Unless otherwise specified, any item with a price ending in ‘9’ (i.e. $5.09, $14.99, $100.89) is excluded from special offers, discounts, and promotions. Promotional discounts may not be combined with any other offers, discounts or promotions. Offers for free shipping include standard ground shipping only.

Credit & Invoicing

Credit is extended to all educational institutions. Terms are net 30 days from the date of invoice. Teachers’ personal orders are always welcome.

Sales Tax

Sales tax (state and local) will be included on your invoice. If you are exempt from sales tax, please provide proper documentation when placing your order.

Return Goods Authorization

Ward's Science will gladly accept your return within 90 days for any reason. All returns must be authorized in advance by our Customer Service Department. Please call 800-962-2660 for a return authorization number and return instructions. Unauthorized returns may not be accepted and no credit issued. Return shipments must be properly packed and insured against damage. Items returned must be unused and in the original packaging to receive full credit. Items returned incomplete damaged, used or defaced in any way may be subject to a restocking or refurbishment charge after incoming inspection. Ward's Science reserves the right to repair or replace items under warranty at our discretion.

Questions? Contact Our Customer Service Team!

If you don’t see the answers you’re looking for on this page, contact us and we’ll be happy to assist you. Our friendly customer service representatives are always ready to take your orders or answer your questions. Contact us by phone, fax or email for quick answers and easy ordering.

Ward's Science

5100 West Henrietta Road
Post Office Box 92912
Rochester, NY  14692-9012

Fax: 585-334-6174
Phone: 585-359-2502
Toll-Free: 800-962-2660
Toll-Free Fax:  800-635-8439

Email: wardscs@vwr.com