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Guarantee

100% Satisfaction Guarantee

We stand behind the quality of our products, and we want you to be fully satisfied with your purchase. Our 30-day 100% Satisfaction Guarantee on every product ensures that you can be confident in the products you purchase from Ward’s Science – or we’ll give you a full refund, replacement, or credit.

If you are not completely satisfied with your order within 30 days from your date of invoice, we will gladly replace the item, or issue a credit or refund. 

To return materials, please contact us first for authorization. Materials will be accepted only if they are in a clean, re-saleable condition.  A 10% restocking fee will be charged for materials returned after 30 days from date of invoice.

For returns or questions about your order, contact our customer service department:
Phone:  800-962-2660
Email:  wardscs@vwr.com
Fax:  800-635-8439


Live Materials Delivery & Guarantee

All micro life cultures will be delivered to you within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date. Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.


Boreal2 Microscopes Warranty & Guarantee

Boreal2 Microscopes are in a class all their own with features designed to make teaching easier and microscopy more fun.

Lifetime Warranty

  • Extraordinary, all-inclusive lifetime warranty on ALL Boreal microscopes
  • No restriction on ownership
  • All repairs done by in-house technicians
  • NO cost for parts, labor, or shipping and handling


In-House Technical Support

  • Ward's Science Microscope Repair Department is readily available to help with selection, technical questions, and locating spare parts
  • Call 1-800-962-2660 for prompt, personal assistance