100% Satisfaction Guarantee
We stand behind the quality of our products, and we want you to be fully satisfied with your purchase. Our 30-day 100% Satisfaction Guarantee on every product ensures that you can be confident in the products you purchase from Ward’s Science – or we’ll give you a full refund, replacement, or credit.
If you are not completely satisfied with your order within 30 days from your date of invoice, we will gladly replace the item, or issue a credit or refund.
To return materials, please contact us first for authorization. Materials will be accepted only if they are in a clean, re-saleable condition. A 10% restocking fee will be charged for materials returned after 30 days from date of invoice.
For returns or questions about your order, contact our customer service department:
All micro life cultures will be delivered to you within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date. Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.
Live Materials Delivery & Guarantee
Boreal2 Microscopes are in a class all their own with features designed to make teaching easier and microscopy more fun.
Boreal2 Microscopes Warranty & Guarantee
- Extraordinary, all-inclusive lifetime warranty on ALL Boreal microscopes
- No restriction on ownership
- All repairs done by in-house technicians
- NO cost for parts, labor, or shipping and handling
In-House Technical Support
- Ward's Science Microscope Repair Department is readily available to help with selection, technical questions, and locating spare parts
- Call 1-800-962-2660 for prompt, personal assistance