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Troubleshooting Tips

If you need some additional assistance setting up an online account, placing an order, or navigating the new, we're here to help! We've provided some answers to commonly-asked questions below.

If you don't see the answer you are looking for here, you can get immediate answers and assistance in a live chat with a Ward's Science representative. Available from 8:00am - 5:00pm EST, our Ward's Science team is on call for on-screen problem solving. You can also contact Ward's Science Customer Service via email [email protected] or phone 800-962-2660 for personal assistance.

We strongly encourage and appreciate your feedback in helping us resolve any additional issues you may discover.